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Foster Cooperative Relations with Communities

Stakeholder Engagement

As it engages in global business activities, the Nichirei Group recognizes the importance of communicating and maintaining dialogue with its diverse stakeholders. To foster deeper mutual understanding, the Group is fostering a number of initiatives, and encouraging the disclosure of relevant information, in order to reflect the expectations and concerns of its stakeholders, while building corporate value by establishing friendly, long-term relationships.

Stakeholder Target Primary issue Mean/method of communication Frequency
Customer Better customer satisfaction and corporate branding: to be achieved through prompt, appropriate, and sincere responses to consumer requests and feedback.
  • Quality assurance for products and services
  • Proper delivery of information
  • Supply of delicious food, as well as greater availability of, and better accessibility to, a rich array of meal options
  • Customer Service Center
  • Routine
  • Customer satisfaction survey
  • Once a year
  • Website
  • As necessary
  • Social media
  • As necessary
Shareholder/
Investor
Deeper understanding of the Company and higher corporate value: to be achieved by timely and appropriate disclosures.
  • Maintaining and improving corporate value
  • Appropriate distribution of profits
  • Disclosure of accurate information
  • General Meetings of Shareholders
  • Once a year
  • Financial results briefings
  • Four times a year
  • Business information sessions, facility tours
  • Once a year
  • Detailed interviews with individual investors from Japan and overseas
  • As necessary
  • IR website
  • As necessary
  • Integrated Report
  • Once a year
  • Business Report
  • Twice a year
Business
partner
Strong, effective, and stable long-term relationships with business partners throughout the supply chain
  • CSR procurement
  • Mutual development achieved through customer intimacy
  • CSR procurement survey for suppliers
  • Survey ongoing since 2018
  • Meetings and seminars with invited participation from business partners
  • Once a year
Employee Favorable labor–management relations; greater employee motivation; a dynamic organizational climate
  • Occupational safety, health
  • Job satisfaction
  • Workstyle reform
  • Health management
  • Establishment of an internal reporting center
  • 24 hours per day
  • Creation of an employee assistance and mental health consultation center
  • 24 hours per day
  • Labor–management council
  • Twice a year
  • Health and safety committee
  • Once per month
  • Symposiums involving management and employees
  • Annual (all worksites)
  • PR brochures
  • Four times a year
  • Intranet
  • Routine
  • Employee award system
  • Once a year
  • Employee satisfaction survey
  • Once a year
  • Employee stress checks
  • Once a year
Local community Smooth, enduring business operations as a trusted and respected company: to be achieved by building favorable relations with surrounding communities.
  • Harmonious coexistence with local communities
  • Preservation of local environment
  • Educational activities in the local community
  • Social contribution activities
  • As necessary
  • Participation in local events
  • As necessary
  • Volunteer activities
  • As necessary
  • Dietary education activities
  • As necessary
  • Food factory and distribution warehouse tours
  • As necessary
  • Acceptance of internships
  • As necessary
  • Hosting of sporting events
  • As necessary
Trade
organization/
NGO/NPO
Collaboration with other companies, by taking part in conferences and other events involving government ministries and trade organizations; resolving of social issues by collaborating and cooperating with NGOs and NPOs in Japan and abroad.
  • Climate change
  • Food loss
  • Sustainable public procurement of food
  • TCFD Consortium
  • As necessary
  • Japan Frozen Food Association
  • As necessary
  • Japan Association of Refrigerated Warehouses
  • As necessary
  • Japan Fisheries Association
  • As necessary
  • Authorized NPO Second Harvest Japan
  • Twice per month
  • World Wide Fund for Nature
  • As necessary
  • Roundtable on Sustainable Palm Oil
  • Once a year

Addressing Social Issues through Food-related Contributions

Since 2006, the Nichirei Group has been supporting the activities of a food bank, the certified NPO Second Harvest Japan. So far, we have provided about 20,000 cases of our frozen foods to various welfare facilities, including foster homes for children, mother and child support centers, and disability support facilities. In addition to delivering these products, we also provide logistical support to ensure that the items retain their quality.
We intend to continue supporting food bank activities and hope to help resolve social issues through our food-related contributions.

Process Leading Up to Delivery

Our fundamental stance is to provide only what is truly needed without forcing the acceptance of any extra material.

Process Leading Up to Delivery

Cosponsorship of the Tokyo 2020: Food for 100,000 Project

In fiscal 2020, we expressed our support for activities associated with, Tokyo 2020: Food for 100,000, a project conducted by Second Harvest Japan, and donated one million yen toward the cause.

  • ※Tokyo 2020: Food for 100,000: A project attempting to build a safety net capable of providing an adequately life-sustaining amount of food to 100,000 people in Tokyo and 60,000 people in Kanagawa and Saitama during a single year (2020); this project involves collaboration with various corporations, governments, and NPOs.  http://2hj.org/english/100000pj
  • Cosponsorship of the Tokyo 2020: Food for 100,000 Project

SDG Lectures Inspire Ideas on Sustainable Marine Product Development

Nichirei Fresh procures shrimp from Indonesia. Since 2006, it has participated in the Forest of Life Project, collaborating with local Indonesian partner PT. Mustika Minanusa Aurora and Tarakan City in the Indonesian province of North Kalimantan. Through its involvement in this project, the Company uses a portion of its earnings from sales of shrimp to help improve shrimp habitats and plant mangrove trees.
Intensive aquaculture, with its high environmental impact, is the primary method o shrimp farming. In contrast, the Forest of Life Project promotes the sustainable local development of marine products through extensive aquaculture, which does not use compound animal feed or electricity.
Recently, through its involvement in th Hakuhodo Inc. SDGs project, Earth Mall, that aims to change the future through shopping, the Company held lectures concerning SDGs at the Saitama Prefectural Ina Gakuen Junior High School with the goal of inspiring people to think about sustainable marine product development. Through this program, the Company informed students primarily about supply chains used to procure the shrimp they frequently eat and global social issues.
In addition, we worked with students to create video messages for local marine product manufacturers, who are farming shrimp in Indonesia. The local Indonesian population viewed the video and responded with messages, giving the local junior high school students the chance to engage in communication and learn the importance of sustainable marine products.

  • December 5, 2019
    Lecture

  • December 11, 2019
    Shrimp taste-testing

  • December 19, 2019
    Video message production

  • February 28, 2020
    Indonesia

  • July 27, 2020
    Review lecture

Nichirei Group Social Contribution Spending (three years)

Nichirei Group Social Contribution Spending (three years)

Foster Cooperative Relations with Communities
Contributions to Society

Basic Philosophy/Policy

The Nichirei Group believes that forging a good relationship with communiti...

Foster Cooperative Relations with Communities
Contributions to Society

Management System

The Group has established a Group Social Contribution Committee, and in add...

Foster Cooperative Relations with Communities
Contributions to Society

Contributions through Use of Company Resources

Chichijima, Ogasawara Islands The Nitto Ice Manufacturing Company set up...

Foster Cooperative Relations with Communities
Contributions to Society

Food and Logistics Education Making Use of Business Characteristics

Nichirei Foods’ Food Education Activities Nichirei Foods conducts variou...

Foster Cooperative Relations with Communities
Contributions to Society

Logistics-related Education

Lectures Offered at Universities Food and Logistics Education Making U...

Foster Cooperative Relations with Communities
Contributions to Society

Workplace Tours and Job Experience

Logistics Center Field Trip/Internship The Nichirei Logistics Group cont...

Foster Cooperative Relations with Communities
Contributions to Society

Effective Use of Food and Collaboration with Food Banks

Since July 2005, Nichirei Foods has backed the activities of the NPO food b...

Foster Cooperative Relations with Communities
Contributions to Society

Support through Business Activities

Nichirei Hagukumi Forest Nichirei Foods’ Mori factory in Hokkaido began ...

Foster Cooperative Relations with Communities
Contributions to Society

Supporting Sports for a Healthy Life

Along with food, Nichirei supports sports as one of the pillars of health. ...

Foster Cooperative Relations with Communities
Contributions to Society

Donations and Other Support

Donations to Support Disaster-hit Areas In FY2012, Nichirei decided to d...